Terms of service
These Terms of Service govern use of alloyapparel.shop and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts mandatory German or European consumer rights.
Store Operator
The online store operates under:
alloyapparel.shop
Customer-service contact:
Eligibility
Customers must have the legal capacity required to enter into the relevant transaction or have appropriate authorization to do so.
Customers must provide accurate information when placing orders.
Shopify Platform
Our store is hosted using Shopify ecommerce technology.
Shopify provides technology supporting website functionality, shopping carts, checkout and related ecommerce functions.
The contract for products purchased from alloyapparel.shop is between the customer and the operator of alloyapparel.shop, not Shopify, unless expressly stated otherwise.
Products
We may offer products according to current inventory and availability.
Product availability may change.
We reserve the right to:
- Add products;
- Remove products;
- Update products;
- Modify descriptions;
- Correct errors; and
- Limit quantities,
subject to applicable consumer law and existing contracts.
Product Descriptions
We make reasonable efforts to provide accurate product information.
Actual product appearance may vary slightly due to screen settings, lighting, photography or reasonable production variation.
Any material characteristics required by law will be communicated before purchase where applicable.
Prices
Prices are displayed through the website.
The applicable purchase price is normally the price presented at checkout when the order is submitted, subject to obvious errors and mandatory law.
Customers will be informed of mandatory amounts payable before completing the purchase.
EU consumer rules require customers to receive clear information regarding the total price and applicable additional charges before payment.
Orders
Submitting an order constitutes an offer to purchase the products in the order.
Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted where further verification is reasonably required.
We may refuse or cancel an order where lawful reasons exist, including:
- Payment failure;
- Fraud concerns;
- Product unavailability;
- Obvious pricing error;
- Security concerns; or
- Suspected unlawful activity.
If payment has been collected for an order that we lawfully cancel, the applicable amount will be refunded.
Payment
Customers agree to provide valid payment information and authorize the appropriate payment provider to process the transaction.
Available payment methods are displayed during checkout.
Payment services may be provided by third parties and may be subject to their respective terms and privacy notices.
Shipping
Standard shipping is:
FREE ON ALL ORDERS
Our estimated delivery period is:
15–20 calendar days
Delivery estimates are described in greater detail in our Shipping Policy.
Delivery
Customers must provide accurate and complete delivery information.
We are not responsible for delays caused solely by incorrect information supplied by a customer, to the extent permitted by law.
However, mandatory consumer rights relating to delivery remain unaffected.
EU consumer rules provide that goods should be delivered within the agreed delivery time, with a general 30-day default where another period has not been agreed.
Because alloyapparel.shop communicates an estimated 15–20 calendar day delivery period, customers should review that delivery information before placing an order.
Risk During Delivery
Mandatory consumer rules regarding risk in transit remain applicable.
EU consumer guidance provides that the trader remains responsible for damage occurring during shipping until the consumer receives the goods, subject to applicable rules.
Right of Withdrawal
Qualifying consumers purchasing products through our website generally have a statutory 14-day right of withdrawal for eligible distance contracts, subject to legal exceptions.
Full details are contained in our Return and Refund Policy.
Electronic Withdrawal Function
For eligible contracts, an electronic withdrawal function will be provided in accordance with applicable law.
Since 19 June 2026, covered EU online contracts are subject to the electronic withdrawal-function requirement.
Customers may also contact:
where email is an appropriate legally valid communication method.
Returns and Refunds
Returns, withdrawals and refunds are governed by our Return and Refund Policy and applicable mandatory law.
Nothing in these Terms removes statutory remedies.
Defective Products
If a product is defective, damaged, incorrect or not in conformity with the contract, customers should contact:
Statutory rights may include repair, replacement, price reduction or refund depending on the circumstances.
EU consumer law provides a minimum two-year legal guarantee for consumer goods.
Intellectual Property
Unless otherwise indicated, the website's protected content, including its layout, text, graphics, branding and other original materials, is protected by applicable intellectual-property law.
Customers may use the website for normal personal shopping purposes.
Users may not, without lawful authorization:
- Reproduce substantial protected content;
- Distribute protected materials;
- Create unauthorized commercial copies;
- Circumvent website security;
- Misrepresent ownership of protected material; or
- Use intellectual property unlawfully.
Nothing in this section restricts rights granted by mandatory law.
Acceptable Use
Customers must not use the website:
- For unlawful purposes;
- To distribute malware;
- To interfere with website security;
- To attempt unauthorized access;
- To impersonate another person;
- To engage in payment fraud;
- To submit false claims;
- To scrape protected data unlawfully; or
- To interfere materially with other users.
Customer Accounts
Where customer-account functionality is available, customers are responsible for maintaining reasonable security over their login information.
Customers should notify us of suspected unauthorized activity.
Reviews and User Content
Where users are permitted to submit reviews or other content, they must not knowingly submit material that:
- Is unlawful;
- Infringes third-party rights;
- Is fraudulent;
- Is malicious;
- Contains malware; or
- Misrepresents the user's genuine experience.
Where legally permitted, clearly unlawful content may be removed.
Third-Party Services
The website may use or link to third-party services.
We are not responsible for independent third-party websites merely because our website contains a link to them.
Customers should review third-party terms where appropriate.
Promotions
Any promotion, discount or special offer may be subject to specific conditions communicated together with the promotion.
Promotional conditions do not remove statutory consumer rights.
Errors
We may correct typographical, technical or pricing errors.
Where an obvious error materially affects an order, we will handle the matter in accordance with applicable contract and consumer law.
Fraud Prevention
We may use reasonable fraud-prevention and transaction-security procedures.
Orders may be reviewed or delayed where a legitimate security concern exists.
Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or to restrict mandatory consumer remedies.
Any contractual limitation is subject to applicable German and European consumer law.
Force Majeure and Events Outside Reasonable Control
Performance may be affected by events outside reasonable control, including serious carrier disruption, natural disasters, governmental restrictions or comparable events.
Where such circumstances occur, we will seek to comply with mandatory obligations and communicate material delays where reasonably practicable.
Statutory rights relating to non-delivery remain unaffected.
Privacy
Use of personal information is governed by our Privacy Policy.
For privacy enquiries:
Changes to These Terms
We may update these Terms prospectively to reflect legal, technical or operational changes.
Changes will not retroactively remove vested consumer rights or alter completed contracts where doing so would be unlawful.
The latest version will be displayed on alloyapparel.shop.
Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
Applicable Law and Consumer Rights
These Terms are governed subject to applicable law.
Where a consumer benefits from mandatory protections of the country in which they habitually reside, nothing in these Terms is intended to deprive that consumer of protections that cannot lawfully be waived.
Dispute Resolution
Customers are encouraged to contact us first so that we can attempt to resolve concerns efficiently.
Email: info@alloyapparel.shop
Nothing in these Terms prevents a consumer from using legally available courts, regulatory complaint procedures or alternative dispute-resolution mechanisms where applicable.
Contact
For questions about these Terms:
alloyapparel.shop
Email: info@alloyapparel.shop
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