Shipping policy
This Shipping Policy explains how orders placed through alloyapparel.shop are processed, shipped and delivered.
Our standard shipping terms are:
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 calendar days
For shipping questions:
Free Standard Shipping
alloyapparel.shop offers free standard shipping on all orders.
Customers are not charged a separate standard shipping fee for ordinary orders placed under this policy.
If an optional expedited or premium shipping service is offered in the future, any additional cost will be clearly presented before the customer agrees to purchase that service.
Estimated Delivery Time
Our standard estimated delivery period is:
15–20 calendar days
This estimate covers the normal period required for order preparation, dispatch, transportation and delivery under ordinary conditions.
The applicable estimated delivery information should be reviewed before placing an order.
Calendar Days
The 15–20-day estimate refers to calendar days, rather than business days.
Weekends and public holidays therefore form part of the estimated period.
However, carrier operations on weekends and public holidays may vary.
Order Processing
After an order is placed, we may need to complete normal fulfilment procedures including:
- Payment verification;
- Fraud screening;
- Inventory confirmation;
- Picking;
- Packing;
- Shipping-label creation; and
- Transfer to the carrier.
Customers may receive order or shipping notifications by email.
Order Confirmation
Customers should review their order confirmation promptly.
If information appears incorrect, please contact:
Changes cannot always be made once fulfilment has begun.
Shipping Address
Customers are responsible for providing accurate delivery information, including:
- Recipient name;
- Street information;
- Building or apartment information where applicable;
- Postal code;
- City;
- Country; and
- Other delivery details reasonably required by the carrier.
Incorrect or incomplete information can cause delays.
Address Changes
If you need to request an address correction, contact:
as soon as possible.
We will make reasonable efforts to update the address before shipment.
Once an order has been transferred to a carrier, changing the address may no longer be possible.
Tracking
Where tracking is available, tracking information may be provided by email or through the relevant order-status functionality.
Tracking events are generated by shipping carriers and may not always update immediately.
A temporary lack of tracking updates does not necessarily mean that the parcel is lost.
Delivery Time and EU Consumer Rights
Our agreed estimated delivery period is 15–20 calendar days.
EU rules generally require traders to deliver within the agreed period. Where no different period has been agreed, the ordinary default is 30 days. If goods are not delivered within the agreed period, consumers may have rights to require delivery within an additional reasonable period and, in appropriate circumstances, terminate the contract.
Nothing in this Shipping Policy limits those mandatory rights.
Possible Delays
Although most orders are expected to arrive within the stated period, delivery can occasionally be affected by circumstances such as:
- Severe weather;
- Transport disruption;
- Carrier congestion;
- Public holidays;
- Customs procedures where relevant;
- Security inspections;
- Incorrect delivery information;
- Remote delivery destinations;
- Extraordinary demand; or
- Events outside reasonable control.
If a material delay occurs, customers may contact us for assistance.
Delayed Orders
If your order has not arrived within the expected delivery period, contact:
Please include your order number.
We may review tracking information and, where appropriate, contact the carrier or fulfilment provider.
Mandatory rights concerning delayed delivery remain unaffected.
Lost Parcels
If tracking indicates a parcel may have been lost, please contact:
We may investigate the shipment with the relevant carrier.
Customers should not be required to bear a loss that remains the seller's responsibility under mandatory consumer law.
Risk During Transportation
Where mandatory consumer law applies, responsibility for the goods remains allocated according to those legal rules.
EU consumer guidance states that the trader is responsible for damage to goods during shipping until the customer receives them.
Damaged Parcels
If a parcel arrives visibly damaged, customers should inspect the contents as soon as reasonably possible.
If the products are damaged, contact:
Providing photographs of the parcel, packaging and affected products can help us assess the issue more efficiently.
Failure to photograph a parcel does not remove statutory rights.
Incorrect Products
If you receive a product that is materially different from what you ordered, please contact:
We will review the order and provide appropriate assistance.
Multiple Packages
An order may occasionally be shipped in more than one parcel.
Separate parcels may arrive on different days.
Where multiple tracking numbers are available, these may be communicated separately.
Failed Delivery Attempts
Carriers may make one or more delivery attempts depending on their procedures.
Where delivery cannot be completed, the carrier may:
- Attempt delivery again;
- Leave instructions;
- Hold the parcel at a pickup location; or
- Return it to the sender.
Customers should follow carrier instructions where reasonably possible.
Unclaimed Parcels
If a parcel is not collected and is returned, customers should contact:
We will review the circumstances and determine the appropriate next step in accordance with applicable law.
Failure to collect a shipment does not necessarily constitute a legally valid exercise of the statutory withdrawal right.
Refused Delivery
Customers wishing to withdraw from a purchase should communicate withdrawal clearly rather than relying only on refusing a parcel.
Eligible consumers may exercise statutory withdrawal through the electronic withdrawal function or another legally valid method.
Customs, VAT and Import Procedures
Where a shipment crosses customs borders, applicable taxes, VAT, customs procedures or import charges may depend on the origin, destination, value and applicable law.
Any mandatory amount charged directly by alloyapparel.shop will be handled transparently through the relevant ordering process.
We do not intentionally impose undisclosed mandatory shipping charges after checkout.
Shipping Restrictions
Certain products may be subject to shipping restrictions because of carrier rules, destination restrictions, safety rules or applicable law.
Where we cannot lawfully or reasonably ship an ordered product, we will take appropriate steps including cancellation and refund where required.
Delivery Confirmation
Carrier records may be used to establish delivery status.
If tracking shows delivered but you cannot locate the parcel, please first check:
- The delivery location;
- Household members;
- Building reception;
- Neighbours where appropriate;
- Safe-place notifications; and
- Carrier notices.
If the parcel still cannot be located, contact:
Shipping and Returns
Shipping and returns are separate processes.
A customer wishing to return a delivered order should follow our Return and Refund Policy.
Eligible online consumers generally have a 14-day statutory withdrawal right, subject to applicable exceptions.
Free Shipping and Refunds
Because ordinary standard shipping is free, customers normally have no standard outbound delivery fee to refund.
Any optional premium service will be handled according to applicable law and the specific terms disclosed when purchased.
Customer Responsibilities
Customers should:
- Provide accurate shipping details;
- Monitor relevant delivery notices;
- Respond to reasonable carrier communications;
- Collect parcels where required; and
- Contact us promptly when a delivery problem occurs.
These responsibilities do not remove mandatory consumer protections.
Customer Support
For shipping, tracking or delivery assistance:
alloyapparel.shop
Email: info@alloyapparel.shop
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